− I have a complex project. Will I be speaking with a salesperson or a technical expert?
We believe your time is valuable. While an account manager will facilitate the call, we ensure a senior technical architect or lead developer is present for the initial discovery session. This allows us to dive deep into your tech stack and project requirements immediately, rather than spending time on high-level sales scripts.
− Do you work with startups, or do you only handle large enterprise-level clients?
We work across the spectrum. For startups, we focus on speed-to-market and building scalable MVPs. For enterprise clients, we prioritize security, complex integrations, and long-term stability. Our process is tailored to the specific maturity and budget of your organization.
− How do you handle project pricing—is it a fixed bid or hourly?
We offer both models depending on the project's clarity. Fixed-price contracts work best for well-defined projects with a clear scope. For evolving projects or ongoing maintenance, we typically use a Time & Materials (hourly) model or a monthly dedicated team retainer to provide the flexibility you need to pivot as requirements change.
− Can you step in to fix a project that another agency started but couldn't finish?
Yes. We frequently handle "rescue missions." We start with a codebase audit to assess the health of the existing work. From there, we provide a transparent report on whether it’s better to patch the current system or rebuild critical components to ensure long-term viability.
− What is the typical lead time to start a new project?
Depending on the scale and the specific expertise required (e.g., specialized AI or React/Node.js experts), we can usually kick off a discovery phase within 1 to 2 weeks. We prioritize getting a core team in place quickly to maintain your momentum.